🌄 Booking & Conditions – Andes Roadway Perú Travel
We believe every journey should begin with trust, clarity, and shared purpose. Before reserving your adventure, we ask that you carefully read and understand our terms. This ensures that every detail—from services to expectations—is aligned and transparent.
Once you confirm your trip, we’ll provide a detailed document outlining everything included. If changes arise due to misunderstandings or unexpected events, we’ll do our best to adapt and offer the highest quality experience possible.
Your satisfaction is our mission. Open communication and mutual understanding are the heart of every unforgettable journey we create.
Our Booking Policies – Andes Roadway Perú Travel
To confirm your adventure with us, we require a 50% deposit. This payment is non-refundable and secures your reservation.
You can pay via PayPal (8% service fee) or credit/debit card (5% fee). Once we receive your payment and personal details, your booking becomes official and legally binding.
Please note: All bank fees or international transaction charges related to your initial deposit or tour payment are the responsibility of the customer.
Each traveler must agree to our terms. To complete your reservation, we’ll need:
- A copy of your passport or DNI
- Full name
- Passport or DNI number
- Gender
- Nationality
- Date of birth
This process ensures clarity, trust, and a smooth journey ahead.
Payment Policies – Andes Roadway Perú Travel
We want your payment process to be as smooth as your journey. Here’s what you need to know:
Accepted Payment Methods:
- Cash
- Credit or Debit Card (5% fee applies)
- PayPal (8% fee applies)
Final Payment: Must be completed upon arrival, before your tour begins.
Accepted Currencies:
- US Dollars
- Peruvian Soles (only at our office, based on the day’s exchange rate)
Please note: All bank fees or international transaction charges related to your initial deposit or tour payment are the responsibility of the customer.
Deposit Policy:
- The initial deposit is non-refundable and non-transferable—no exceptions, even in cases like medical emergencies.
- This deposit secures your entrance tickets, transport, accommodations, and other services that cannot be refunded to us.
Important Reminder: Please read and understand these policies before booking. We’re committed to transparency and making your experience exceptional from start to finish.
📅 Date Change Policy – Andes Roadway Perú Travel
We understand that plans can shift. If you need to change your tour date, we’re here to help—but there are important details to keep in mind:
Penalties & Deposits:
- Your original deposit is non-refundable and non-transferable.
- To request a new date, a second deposit of 50% is required.
- This does not guarantee availability, as entrance and train tickets depend on daily availability.
Why This Fee Exists:
- The original tickets for your tour date cannot be refunded or reused.
- The new deposit helps cover the cost of purchasing new tickets.
Additional Tickets & Upgrades:
- If you requested extras like Huayna Picchu hike, separate penalties may apply.
Important Reminder: Tickets for Machu Picchu and other destinations are non-refundable and non-transferable. We recommend confirming your travel dates before booking to avoid extra costs.
We aim to be flexible, but ticket policies are set by external providers. Our goal is to offer you the best service with full transparency.
❌ Cancellation Policies – Andes Roadway Perú Travel
We understand that unexpected situations can arise. Here’s what you need to know before confirming your reservation:
General Policy:
- Once your reservation is confirmed, it is non-refundable and non-transferable.
- This is due to advance purchases and limited availability of tickets and services.
How to Cancel:
- Cancellation requests must be sent directly via email.
- All cancellations must be formally authorized by our team.
Refunds:
- If you choose to end your tour after it has started, no refunds will be issued.
- If you’re unable to begin or continue your tour due to health or physical issues, no refunds will be issued.
- Documentation may be required, but approval is not guaranteed.
Natural Disasters & Unforeseen Events:
- If events beyond our control (like natural disasters, social issues that may disrupt a tour in Peru include demonstrations and civil protests, especially in cities and tourist areas like Cusco, which can lead to road blockages and transportation delays.) affect your tour, we may need to adjust or cancel the itinerary.
- Refunds will only be issued if we are unable to provide the promised services.
Pandemics & Global Health Issues:
- Cancellations due to pandemics or similar health concerns are not eligible for refunds.
Absences:
- No refunds or rescheduling will be offered for missed tours unless previously arranged.
We recommend reviewing these policies carefully before booking. Our goal is to be transparent and provide the best possible experience, even when plans change.
We value honesty and clarity in every step of your journey. Please keep these important points in mind:
We recommend confirming your travel plans and health readiness before booking. Our goal is to offer transparency while ensuring a smooth experience for all travelers.
🩺 Medical Information & Responsibilities – Andes Roadway Perú Travel
Your health and safety matter to us. To ensure a smooth and responsible journey, please review the following:
- Health Disclosure
- You must inform us of any medical conditions, allergies, or health concerns before your tour begins.
- Physical Readiness
- All participants must be in good physical condition.
- If you’re over 65 or have health limitations, a medical certificate from a licensed doctor may be required.
- Personal Assessment
- It’s your responsibility to evaluate whether this trip suits your health and physical abilities.
- Medical Advice & Vaccinations
- Please consult your doctor for medical guidance and recommended vaccinations.
- We are not responsible for medical conditions or health-related decisions.
- Participation Rights
- We reserve the right to refuse service if a participant poses a health risk to themselves or others.
- Pregnancy must be disclosed before the tour. If not disclosed, we are not liable for any related complications.
- Travel Insurance
- Comprehensive travel insurance is required.
- It must cover cancellations, interruptions, and medical emergencies.
- Proof of insurance must be provided before the tour.
- If you become ill or injured, we can assign a guide, porter, or assistant at an additional cost.
- We’ll support you with insurance claims and can issue a medical certificate if needed.
- Our Commitment
- We prioritize your well-being and aim to be fully transparent about your responsibilities and our policies.
🛡️ Safety & Travel Guidelines – Andes Roadway Perú Travel
We’re committed to your safety and comfort. Here’s what you need to know before your journey:
- Your Safety Comes First
- Our team is made up of trained professionals who work hard to prevent accidents, illness, and loss of belongings.
- We’re responsible for our staff’s actions—but not for third parties.
- Your Belongings
- Please keep an eye on your personal and rented items.
- We’re not responsible for loss due to weather, strikes, health issues, or natural disasters.
- We recommend purchasing travel insurance to cover unexpected events.
- Changes to the Tour
- We may adjust or cancel the itinerary if conditions change unexpectedly.
- Passport & Visa Requirements
- Your passport must be valid for at least 6 months after your travel date.
- Make sure you have the correct visas.
- If you renew your passport, let us know right away and send photos of both the old and new ones.
- Failure to do so may cause issues entering Machu Picchu or other sites.
- Group Size & Language
- Tours are conducted in English or Spanish.
- Each group can include up to 12 people of all ages and abilities.
